Terms and conditions

Terms and Conditions

We are: FCU Plenums Direct Ltd

Our address: The Barn, Stantons Hall Farm, Eastbourne Road, Blindley Heath, Surrey, RH7 6LG 

Contact: Email: fcuplenumsdirect@gmail.com

Telephone: 01342 837144

You are: User of our website

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods. By ordering any Goods you agree to be bound by these Terms and Conditions.

1. Definitions

“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;

“Goods” is a reference to any goods which we may offer for sale;

“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;

“you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods;

“we”, “us” and “our” are references to FCU Plenums Direct Ltd, The Barn, Stantons Hall Farm, Eastbourne Road, Blindley Heath, Surrey, Rh7 6LG; and

“Website” is a reference to our website  fcuplenumsdirect@gmail.com  on which we show our Goods.

1. Ordering
   • Any contract for the supply of Goods is       between you and FCU Plenums Direct Ltd. You agree to take particular care       when providing us with your details and warrant that these details are       accurate and complete at the time of ordering. You also warrant that the       payment details that you provide is your own and that you have sufficient       funds to make the payment. `
   • We will take all reasonable care, in so far       as it is in our power to do so, to keep the details of your order and       payment secure.
   • Any order that you place with us is subject       to manufacture and acceptance by us.  If we are unable to fulfil       your order we will let you know by email.
   • All prices listed on the website are correct       at the time of publication however we reserve the right to alter these in       the future. We also reserve the right to alter the Goods available for       sale on the Website.

1. Manufacturing
   • All plenums are non-stock items and made to       order to your specifications.
   • We shall not be held responsible or liable       for incorrect installation of Goods bought from us and installed by third       parties.

1. Prices and Payment
   • All prices listed on the Website are correct       at the time of publication however we reserve the right to alter these in       the future. Prices are exclusive of value added tax unless otherwise       stated. Prices are exclusive of delivery charges.
   • Full payment must be made before Goods are       manufactured/dispatched or collected. You can do so via a BACS payment.

1. Collection/Delivery
   • Collection is from our unit: The Barn,       Stantons Hall Farm, Eastbourne Road, Blindley Heath, Surrey, RH7 6LG.
   • Delivery quotation is generated at the       checkout page - For large orders, please contact us for a delivery quotation       on 01342 837144. 

If you choose for your items to be delivered:

• Delivery periods quoted at the time of      ordering are approximate only and may vary. Goods will be delivered to the      address nominated by you at the time of ordering.
• We will make every effort to deliver within      the time stated however we will not be liable for any loss caused to you      by late ordering/delivery. If the Goods are not delivered within the estimated      delivery time which we quote, please contact us by telephone or email and      we will try to ensure that you receive your order as quickly as possible.
• No refunds are made for late deliveries.
• At the time of delivery incomplete orders      should be written on the delivery note and we should be notified as soon      as possible following delivery and within 1 day of delivery.
• All risk in the Goods shall pass to you upon      delivery.
• If you fail to accept delivery of the Goods at      the time they are ready for delivery, or we are unable to deliver the      Goods at the nominated time due to your failure to provide appropriate      instructions, documentation, licences, consents or authorisations, then      the Goods shall be deemed to have been delivered to you and all risk and      responsibility in relation to such Goods shall pass to you. Any storage,      insurance and other costs which we incur as a result of the inability to      deliver the Goods shall be your responsibility and you shall indemnify us      in full for such cost.
• Delivery is to UK Mainland only.

1. Your Information
   • Where we have requested information from you       to provide Goods you agree to provide us with accurate and complete       information.
   • You authorise us to use, store or otherwise       process your personal information in order to provide the Goods to you       and for marketing and credit control purposes (the “Purpose”). The       Purpose may include the disclosure of your personal information to third       parties where this is required by law. More information can be found in       our Privacy Policy.
   • You are entitled to request a copy of the       personal information we hold on you. Please contact us if you wish to       request this information, a small administration charge may be applied.

1. Cancellation and Returns

• The right to cancel an order does        not apply for Goods which are made to order or to your        specifications.
• Returns where Goods are faulty:
  • Please email fcuplenumsdirect@gmail.com  to inform us of your wish       to return Goods quoting your order number.
  • We select and package the goods to ensure       they arrive in good condition. However, if the goods arrive damaged please       contact us immediately (no later than 24 hours from receipt) on 01342       837144
  • We recommend that all returned Goods are       returned using a reputable courier.

8. Complaints

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to fcuplenumsdirect@gmail.com

9. Limitation of Liability

• Great care has been taken to ensure that the       information available on this Website is correct and error free. We       apologise for any errors or omissions that may have occurred. We cannot       warrant that use of the Website will be error free or fit for purpose,       timely, that defects will be corrected, or that the site or the server       that makes it available are free of viruses or bugs or represents the       full functionality, accuracy, reliability of the Website and we do not       make any warranty whatsoever, whether express or implied, relating to       fitness for purpose, or accuracy.
• We disclaim any and all liability to you for       the supply of the Goods to the fullest extent permissible under       applicable law. This does not affect your statutory rights as a consumer.       If we are found liable for any loss or damage to you such liability is       limited to the amount you have paid for the relevant Goods. We cannot       accept any liability for any loss, damage or expense, including any       direct or indirect loss such as loss of profits, to you howsoever       arising. This limitation of liability does not apply to personal injury       or death arising as a direct result of our negligence.
• We do not accept any liability for any       delays, failures, errors or omissions or loss of transmitted information,       viruses or other contamination or destructive properties transmitted to       you or your computer system via our Website.
• We shall not be held liable for any failure       or delay in delivering Goods where such failure arises as a result of any       act or omission which is outside our reasonable control such as an act of       God or those of third parties.
• We do not accept liability for any indirect       loss, consequential loss, loss of data, loss of income or profit, loss of       damage to property and/or loss from claims of third parties arising out       of the use of the Website or for any products or services purchased from       us or any products purchased from us and installed by third parties.
• We have taken all reasonable steps to prevent       internet fraud and ensure any data collected from you is stored as       securely and safely as possible. However, we cannot be held liable in the       extremely unlikely event of a breach in our secure computer servers or       those of third parties.

1. General
   • We may subcontract any part or parts of the       Goods that we provide to you from time to time and we may assign or       novate any part or parts of our rights under these Terms and Conditions       without your consent or any requirement to notify you.
   • We may alter or vary the Terms and Conditions       at any time without notice to you.
   • The Terms and Conditions together with the       Privacy Policy, any order form and payment instructions constitute the       entire agreement between you and us. No other terms whether expressed or       implied shall form part of this Agreement. In the event of any conflict       between these Terms and Conditions and any other term or provision on the       Website, these Terms and Conditions shall prevail.
   • If any term or condition of our Agreement       shall be deemed invalid, illegal or unenforceable, the parties hereby       agree that such term or condition shall be deemed to be deleted and the       remainder of the Agreement shall continue in force without such term or       condition.
   • These Terms and Conditions and our Agreement       shall be governed by and construed in accordance with the laws of England       and Wales. The parties hereto submit to the exclusive jurisdiction of the       courts of England and Wales.
   • No delay or failure on our part to enforce       our rights or remedies under the Agreement shall constitute a waiver on       our part of such rights or remedies unless such waiver is confirmed in       writing.
   • It is not intended that the undertakings and       obligations of the parties set out in this Agreement shall be for the       benefit of and capable of being enforced by any other person by virtue of       the Contracts (Rights of Third Parties) Act 1999.