Privacy Policy

Privacy Policy

This policy explains how we, FCU Plenums Direct Ltd use your personal information which you provide to us when using our website.

FCU Plenums Direct Ltd is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will be only used in accordance with this privacy statement.

For the purpose of Data Protection Act (1998) (DPA) and the General Data Protection Regulations (GDPR) we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to:  FCU Plenums Direct Ltd, The Barn, Stantons Hall Farm, Eastbourne Road, Blindley Heath, Surrey, RH7 6LG

By using the website you consent to this policy.

What information we collect about you?

We only collect personal information from you when you if it is provided to us by you the user, eg your email address, name, home or work address and telephone number, and Therefore has been provided by you with your consent. (These details will normally be collected if you are making an enquiry or making a purchase).

We also use analytical and statistical tools that monitor details of your visit to our website, but these do not identify you personally.

What we do with the information we gather

Information that we collect from you is used to process your order and to manage your account. We may also use your information for internal record keeping, analysis to improve products or services or for periodic promotional emails.

You may choose to restrict collection or the use of your personal information in the following ways:

• Whenever you are asked to complete a form you can click the box to indicate that you do not want the information to be used for direct marketing purposes.
• If you have previously agreed to receiving marketing information, you can change your mind by contacting us by emailing fcuplenumsdirect@gmail.com

We will not sell or distribute your details to third parties unless we are required to do so by law.

If you believe that any information we are holding on you is incorrect, or incomplete, please write to or email us and we will promptly correct any information.

Website usage information may also be collected using cookies.

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.

The transmission of information via the Internet or email is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security while you are transmitting it to our site; any such transmission is at your own risk.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use the following cookies on our website:

• Google Analytics tracking cookies (used for anonymous visitor & traffic analysis)
• WordPress Session cookie (used to allow users to log in and out)

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

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Access to your information

You have a right to request a copy of the information we hold on you at any time. Please email us, fcuplenumsdirect@gmail.com, if you would like to receive a copy of this information.  There will be an administration charge for processing this request.

Update

FCU Plenums Direct Ltd may change this policy from time to time, and will update this page accordingly.

Website Terms of Use

The following terms and conditions apply to your use of our website. If you would like information about our Privacy Policy please follow this link.  By entering, accessing or using our website in any way you agree to be bound by these terms and conditions (“Terms and Conditions”).

1. Definitions

“you”, “your” and “yours” are references to you the person accessing this website;

“we”, “us” and “our” are references to FCU Plenums Direct Ltd, The Barn, Stantons Hall Farm, Eastbourne Road, Blindley Heath, Surrey, RH7 6LG

1. Our Website
   • The information, content and material available on the website may vary from time to time without notice to you. This is in order to ensure that the website is as up to date as possible.
   • We aim to have the site available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the website as up to date as possible; all product descriptions displayed on the website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.
   • You must not interfere with the working of our website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other internet connected device or service. You must not use the website to gain unauthorised access to any other computer system or website.
   • Our website is intended for your personal use only (which must be reasonable and not offensive, abusive or in breach of any law or order). It is not for commercial use and you are not permitted to access, use or copy any material or information on this website for any commercial or unlawful purpose.
   • This site contains, message, communication and upload facilities. You agree to use the facility for its intended use, and only send and receive messages that are proper and related to the particular facility.  You must not upload files that contain software or other materials protected by intellectual property laws. Neither must you upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

1. Your Information
   • Where we have requested information from you to provide goods or services, you agree to provide us with accurate and complete information.
   • You authorise us to use, store or otherwise process your personal information in order to provide the goods or services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to third parties where this is required by law.
   • You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information. There will be an administration charge for processing this request.

1. Intellectual Property Rights

Ownership in, and all rights created in relation to the contents of this website and any trade marks or marks used on the site vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our website except where expressly invited to do so or indicated on our website.

1. Linked Sites

There may be links on our website to third party websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the services or goods that they may provide to you.

1. Complaints

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to fcuplenumsdirect@gmail.com

1. Limitation of Liability
   • Great care has been taken to ensure that the information available on this website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy. This does not affect your statutory rights as a consumer.
   • We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website.
   • We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

8. General

• We may alter or vary the Terms and Conditions at any time.
• These Terms and Conditions and our agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.